General Thoughts
Is the resort can access by road?
No, the resort can access only by boat.
How long do we need to travel by boat to reach resort?
Less than 5 minutes ride to reach resort from our private boat jetty
Is the boat service available round the clock/frequently?
Boat services are available from morning 8 O’clock to evening 6 O’ clock. Rest of the period the boat service available only on medical emergency.
In case we are reaching there by late evening/Nights, can I still check in?
According to the geography of the resort, we are recommended to reach the resort before 6 O’ clock in the evening.
Is car parking available?
Yes, we do have private car parking area.
Which is the nearest Railhead?
Sherthalai (Cherthala) – 18km & Ernakulum – 25 km. These are the nearest railway stations.
Which is the nearest airport and how from the resort?
Cochin International Airport (COK)– 50km Thiruvananthapuram (Trivandrum-TRV) – 190km
Where can I find the directions to the resort?
Can we hire taxi service to/from the resort?
Yes, you can avail taxi service from the resort and talk to reservation team for the service
Are there any pick up and drop of facility available?
Yes, we can arrange pick up and drop off facility on demand with extra charge
Are there any medical services available nearby the resort?
Yes, hospitals are available within 4km radios
How long to nearest shopping centre/market?
We do have local market shopping centers available nearby
Do you have any other resorts in Kerala?
Yes, We do have another 03 Resort in Kerala which is in Munnar.
a) Dreamcatcher plantation resort (https://dreamcatchermunnar.com)
b) Bracknell Forest Resort (https://bracknell.in)
c) Madhumantra Resort (https://madhumanthra.com)
Enquires & Bookings
How do I book my room?
For reservation, please call +91 95260 15111 What’s app +91 97458 03111 or write to mail@spicecountryresorts.com
How many people can stay in a room?
Maximum 03 people can stay in a room.
Can my children stay in the room for free?
Child up to 05 years can stay for free in the room with sharing parent’s bed.
Do you allow unmarried couple?
Travelers with valid Id proof can stay in our resort.
Do you allow pets?
Sorry, Pets are not allowed in the property.
Are you offering any day out packages?
Yes, we do have facility for day out with lot of activities like fishing, boating etc.
What are the normal check in/checkout time?
Check in time – 13:00 hrs / Check out time – 11:00 hrs
What is the provision for early check in / late check out?
Early check in and late checkout subject to availability with extra charge
Will you accept international credit cards?
Yes, we do accept international credit cards.
In-House Facilities
What are the in-house facilities available?
We have lake facing superior rooms, Restaurant, Ayurveda Spa, Swimming pool, Conference hall, Open air auditorium, boating, fishing etc..
Do all the rooms have lake view?
Yes, All our rooms are lake facing
What are the amenities available in the room?
Air-condition, Television, Intercom, Mini Refrigerator, Safe locker etc.
Are these all rooms are air conditioned?
Yes, all our rooms have air condition.
Did the ironing facility available in the room?
No, but we are providing ironing facility on demand without extra charge
Can we access the swimming pool round the clock?
Guest can access pool from 7am to 07 pm and no matter guest can access pool other than given time above.
Is there any dress code available for pool?
Yes, guest should use only nylon or polyester dress in the pool. Also guest can buy pool dress from the resort.
Are you offering complementary wireless internet facility?
Yes, we are providing free wireless internet facility to all our guest.
Staff can manage any other language, other than Malayalam?
Our all staffs are handling multi languages such as English, Hindi, Tamil etc..
Is there any meeting/get together facility available at the resort?
Yes, we do have air conditioned conference hall as well as open air auditorium for fulfilling the guest requirements.
Did the visitors are allowed in room?
No, visitors are not allowed in the rooms
Does the resort offer daily room cleaning facility?
Yes, we have a professional team for the same; they will fulfill the guest needs every day.
Is there any same day laundry facility available?
We don’t have any in house laundry facility, but we can arrange the laundry
service on alternative days..
Is running hot water available in the room?
Yes, running hot & cold water available.
In-House Dining
What type of food available?
We are serving South Indian, North Indian, Chinese and traditional kerala foods
Do you have separate preparation for vegetarians?
Yes, we do have facility for separate food preparation for both vegetarians and non vegetarians.
Do you serve authentic kerala foods?
Yes, we do serve
What is the time of your restaurant?
Restaurant open from morning 8am to evening 9:30 pm.
Outside food allowed at the resort?
No, outside food not permitted
Is Kitchen facility available for guest?
No, kitchen facility not available for the guest
Kerala Ayurveda
Do you have spa?
Yes, we do have spa as well as facility for Ayurveda treatment is available with us
Is there any chance to consult with an Ayurveda Doctor?
Yes, we do have in-house doctor on request
Are you guys offering any Ayurveda treatment?
Yes, we have Ayurveda treatment available for various diseases.
Are you providing Ayurveda diet food for patients?
We are serving pure Ayurveda vegetarian diet food for the patients as per the
doctor’s advice.
Is the spa included in the room charges?
No, but all the in-house guest can avail the facility of spa with extra charges on prior intimation.
Activities & Sight Seeings
Which are the popular attractions nearby?
St. Andrew’s Basilica Church Arthunkal (26km), Thuravoor Mahadeva Temple (10km), Andhakaranazhy beach (18km), Ulavypu kayal (6km), Fort cochin (25km), Dutch palace (25km), Jewish Synagogue (25km), Folklore Museum (18km), Hill palace Museum(25km), Lulu International shopping mall (26km)
Is it possible to swim in the lake nearby the resort?
We are not recommendable to get in to the lake
Can we raw a boat by our self?
Yes, we have country boat and canoeing boat, which guest can raw by our self.
Is it possible to do the fishing?
Yes, the guest have chance to catch the world famous fish Peal Sport (Karimeen) from the Vembanadu Lake using fishing rods.
Are you providing fishing rods?
Yes, we are proving natural fishing rods for our guest to experience fishing in vembanadu lake.
Will you cook the fish, if we caught from the lake?
Definitely, we will prepare the fish as per guest choice, which is caught from the lake with making charge.